Information Technology
How to use Ring Central?
You may only log in on Ring Central if it is the assigned VoIP for your team. To use it, kindly follow the instructions below, 1. Make sure you are logged in to Zscaler. 2. Log in to your Jumpcloud Console, and check if you have Ring Central App. 3. ...
I have Nextiva log-in issue, what should I do?
We encountered 2 different types of Nextiva login issue. You may check the instructions below, A. Nextiva Incorrect Credentials If you are experiencing incorrect credentials in Nextiva, feel free to coordinate it with your Team Lead. Please take ...
I had a lot of missed calls on my Nextiva, what should I do?
Definitely strange! I think there’s some wonky data hung up in your internet connectivity. Before proceeding, please make sure you have a stable internet connectivity. Your connection has a big impact on your Nextiva experience. 1. Make sure you are ...
My Nextiva has Calls Unavailable, what should I do?
Definitely strange! I think there’s some wonky data hung up in your internet connectivity. Can you try connecting it on the assigned VPN of your team? Before proceeding, please make sure you have an stable internet connectivity. It’s sounds ...
After Format: Windows Set-up
- Choose Region: Philippines - Choose Keyboard Lay-out: US. - second keyboard lay-out: Press Skip. - Connect the device to your Wifi or Plug in Lan cable. Windows 10 License Agreement: Press Accept. Choose: set up for an organization and press enter. ...
Change Laptop Name and Workgroup
Open File Explorer and right click on This PC and Select Properties. Select Rename This PC (Advanced) Select Change. Rename Computer name (Take note: Please copy the laptop name stated on your credential form) and Change Workgroup: INFINIT-O Select ...
How to access a 1Password shared link?
If the IT team sends you credentials via 1Password, follow these steps: 1. Click the Shared Link: Open the link provided by the IT team. They will specify whether it was shared via your Infinit-O or personal email. 2. Log In: You will be directed to ...
MPLS - Century Link
https://www.centurylink.com/business/login/ wcundangan qazWSX!@# sa right side - Service management repair create repair ticket service ID : ETH10-17094656 problem: circuit symptoms: down description: Hi, Our MPLS connection here in Infinit-o Legazpi ...
How to call_3 way call and transfer call using Agents account
How to call using Agents accounts Upon logging in to the Agents account from Apntalk dialer, you will be directed to the Dashboard Page. From the Dashboard Click on Go To Dialer on the below of the Change Password. as shown on the screenshot below; ...
How to Whitelist IP for Comprehensive Pedia to be able to connect to APN phone system using admin account
Whitelisting IP of Comprehensive Pedia Upon logging in to the admin account from apntalk dialer, you will be directed to the Dashboard Page. From the Dashboard Click on Admin and choose IP Lists on the right pane as shown on the screenshot below; You ...
Zero Client Configuration for OOB Clients - Manila Instructions
Configuring All-in-One Zero Clients for Out of Band Use Open a web browser and type in the IP address of the zero client. This will open the Admin Web Interface (AWI). Note: The IP address can be found under Options -> Information and click the ...
Power Outage Email Template
to: Richard Tan <richard.tan@infinit-o.com>, Max Gaa <maximino.gaa@infinit-o.com>, Daryll Pulgado <daryll.pulgado@infinit-o.com>, Maria Romella Martinez <maria.martinez@infinit-o.com> cc: IT <it.team@infinit-o.com> Hi All, Please be advised that IOL ...
Every City Phone Configuration
Hi team, Just an FYI regarding the subject matter, first I created a policy Inbound and Outbound policy for EveryCity whereas the IP to be known in our PA. I just replicated the SIP Server Policy in IOM PA to IOP PA. Please see the screenshot below ...
What is the process for reimbursement of defective peripherals?
If your mouse/keyboard/webcam/Headset/LAN Adaptor got broken, you may file a ticket and will be subject to reimbursement. File a ticket to IT Helpdesk via IO Support center. Inform IT Helpdesk that your mouse/keyboard/webcam/Headset/LAN Adaptor is ...
IT SLA
How do I get rid of the UPS noise?
This noise comes from the battery charging circuit. The Infinit-O UPS models use a switching or pulsed approach to charging the battery, and depending upon the pulse frequency, you might hear a faint hiss, buzz or squeal. 1. Check the Placement: ...
What should I do about the critical security update?
The IT team has identified a vulnerability on company-issued laptops that poses a potential security risk. To ensure the protection of our systems and data, all team members must apply the necessary updates as soon as possible. Follow these steps to ...
What should I do if I'm prompted for a BitLocker Recovery Key?
If you're prompted for a BitLocker Recovery Key and cannot access your system, follow these steps: 1. Contact IT Support: You need assistance from the IT team. Submit Service Request Ticket via Zohodesk - Helpdesk: Open the app in your JumpCloud User ...
I need to manage my browser extensions (enable and disable), what should I do?
Browser extensions can be helpful tools to enhance your browsing experience, but they can also slow down your browser or even cause security risks if not managed properly. We'll guide you through the process of enabling and disabling these extensions ...
How to use Self Service Portal?
OPTION 1: a. Go to Seach bar b. Type “ManageEngine Self Service Portal” the click Open c. Click the Sync Icon to initiate a scan, make sure it will adapt the latest date and time. d. Select the app you like to install then click the install button. ...
I need to reset or access my AllSec, what should I do?
Since Allsec is synced with JumpCloud, resetting your JumpCloud password will automatically reset your Allsec password. Follow these steps to reset your JumpCloud password: 1. Refer to the link for instructions: How to Reset My JumpCloud Password. 2. ...
I receive a notification that my password is about to expire. How do I reset?
JumpCloud passwords are set to expire after 90 days. If your password is nearing expiration, you will receive a notification indicating that you need to reset it. You have two options to reset your password: 1. Reset via JumpCloud User Console 1. ...
What's my Username in Jumpcloud?
Your username is essential for accessing various applications and services within the organization. Use the following formats based on the application: For PC Login, Email, Zoom, Zscaler, & JumpCloud Console Apps (including MyHR, Moodle, Snipe-IT, ...
Using Ticket Templates and Email Templates in a Ticket
Email Templates Email templates when put to use, will reduce the time taken to draft a response while increasing the productivity of the agents. It will also come handy when you have a solution that can be suggested for multiple tickets. Zoho Desk ...
Information Technology (IT) - Definitions
Information Technology (IT) Terms Definition Team Ticket A support ticket created through myHR or by sending an email to otrs@infinit-o.com IT Jumpcloud Account Jumpcloud account or Login credential used to log in to various Infinit-O supported ...
CPP-IT-0308_Systems Change Implementation
Ref. No.: CPP-IT-0308_V3_System Change Implementation.doc Prepared W. Cundangan 05/08/2017 Approved 1.0 Objective To establish the procedures in implementation of systems changes. 2.0 Scope This procedure covers the identification and evaluation of ...
CPP-IT-0306_Preventive Maintenance