What should I do if I'm prompted for a BitLocker Recovery Key?
If you're prompted for a BitLocker Recovery Key and cannot access your system, follow these steps:
1. Contact IT Support: You need assistance from the IT team.
Submit Service Request Ticket via
- Zohodesk - Helpdesk: Open the app in your JumpCloud User Console and submit a ticket.
- Email Support: it.helpdesk@infinit-o.com
- Phone Support:
- PH Number: 2-8626-3866 (Standard Philippines calling rates apply)
- US Number: +1 (914) 743-0695 (Standard US Toll call rates apply)
Service Hours: 24x7
Response Times: Based on severity level (IT SLA)
2. Await Instructions: The IT team will review your request and provide the necessary instructions or recovery key to unlock your system.
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