What should I do if I'm prompted for a BitLocker Recovery Key?

What should I do if I'm prompted for a BitLocker Recovery Key?

If you're prompted for a BitLocker Recovery Key and cannot access your system, follow these steps:
      1. Contact IT Support: You need assistance from the IT team.
            Submit Service Request Ticket  via 
  1. Zohodesk - Helpdesk: Open the app  in your JumpCloud User Console and submit a ticket.
  2. Email Support: it.helpdesk@infinit-o.com
  3. Phone Support:
      1. PH Number: 2-8626-3866 (Standard Philippines calling rates apply)   
      2. US Number: +1 (914) 743-0695 (Standard US Toll call rates apply)
      Service Hours: 24x7
      Response Times: Based on severity level (IT SLA)

      2. Await Instructions: The IT team will review your request and provide the necessary instructions or recovery key to unlock your system.

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