Information Technology
Mindful Therapy Client Onboarding: IT and Security
Client Name: Mindful Therapy Web site: https://mindfultherapygroup.com/ Contacts: Megan Robitaille (Billing Operations Manager) MRobitaille@mindfulsupportservices.com Adam Gower (Director of IT) agower@mindfulsupportservices.com Trevor Ortiz ...
Where can I book a meeting room?
Need a space for your next meeting or quick team huddle? Here’s a simple guide on how to book a meeting room using your Google Calendar. 1. Open your Google Calendar. Click on Create > Event 2. Under the event details, add the desired room to your ...
I need a desk, how do I reserve one in Envoy?
Planning to work on-site? Booking a desk is quick and easy! Follow this simple guide to reserve your workspace and ensure a smooth, productive day at the office. 1. Open the Envoy App on your mobile device, click “Reserve & Check in” 2. Click ...
How do I access Envoy?
Need a workspace at the office? Here’s a quick guide on how to book a seat using Envoy. Follow the steps below to reserve your spot hassle-free. via Mobile Download Envoy App on your mobile device 2. Login using your company email address There will ...
CPP-Infinit-O_0009_V2_Access Rights
Company Policy & Procedure Review of Access Rights Ref. No.: CPP-Infinit-O_0009 Version 2.0 Page 1 Of 2 Prepared G. Malonzo 16-May-2017 Approved R.Tan 16-May-2017 Filename CPP-Infinit-O_0009_V1_Access Rights 1.0 Objective To establish the guidelines ...
How do I know if my Global Protect is updated?
During the upcoming Global Protect update, it’s important to verify that your VPN software has been successfully updated to the latest version. By following these step-by-step instructions, you’ll be able to confirm whether your Global Protect is ...
How to set up Authentication in GMAIL?
Enrolling in two-factor authentication (2FA) for Google accounts significantly enhances account security by adding an extra layer of protection beyond just a password. This reduces the risk of unauthorized access and protects your personal data and ...
IT Process: ID Verification for MFA Reset
BETTER FOR YOU TO READ THE ID Verification for MFA Reset FAQs Step 1: Review the MFA Reset Ticket Check Ticket Type: Ensure the request is specifically for an MFA reset, such as: Request for Google Backup Codes Reset Security Key (Jumpcloud & Google) ...
How to set up Authentication in Jumpcloud?
Here are the guides on how you can set-up Authentication in Jumpcloud: TOTP MFA YUBIKEY JUMPCLOUD PROTECT TOTP MFA OPTION 1: OPTION 2: Watch: HOW TO SET UP TOTP MFA IN JUMPCLOUD YUBIKEY Watch: HOW TO SET UP YUBIKEY IN JUMPCLOUD JUMPCLOUD PROTECT In ...
How do I change the portal in Global Protect?
I understand that switching between portals in Global Protect can sometimes be confusing, especially when you're trying to connect smoothly. Don't worry, I’m here to guide you through the process. Let’s get started with some easy-to-follow steps: FOR ...
CPP-IT-0402_Use of Cloud Services
CPP-IT-0401_Incident Response Policy_V2
CPP-IT-0310 AWS Runbook
CPP-IT-0307_V3_IT Asset Disposal
CPP-IT-306_V3_Preventive Maintenance
CPP-IT-0102_V3_End User Access Set-Up
What steps should I follow to fix latency problems?
Network latency refers to the delay in data transfer over a network, affecting your internet experience. It can be influenced by the number of users connected to the same network. When multiple users share an internet connection, the available ...
How to check a team member's direct supervisors and subordinates? (Infinit-O G-Mail)
1. Type the user's email address into the Google Mail search bar then press enter. 2. Click the dropdown, then Click Edit Contact Details. 3. Team member details will be prompted, including information on their direct reports and who they report to.
I have a Vention USB-C to Multi Adapter, how do I use it?
STEP 1: a. Plug the Vention Type-C connector into the USB-C port on your laptop. b. Connect an HDMI cable to the HDMI port on the adapter. c. Plug the other end of the HDMI cable into the HDMI input on your monitor. STEP 2: To ensure that the display ...
How to install Global Protect using the Self Service Portal?
STEP 1: Option 1 a. Go to Seach bar b. Type “ManageEngine Self Service Portal” the click Open c. Click the Sync Icon to initiate a scan, make sure it will adapt the latest date and time. d. Select “Global Protect” then click the install button. ...
Why does Global Protect keep reconnecting, and how can I fix it?
STEP 1: a. End Global Protect Process via Task Manager - Press Ctrl + Shift + Esc to open Task Manager. - Navigate to the "Processes" tab. - Find "Global Protect Client" in the list of processes. - Right-click on it and select "End Task" to terminate ...
How do I delete and add a portal in Global Protect?
STEP 1: a. Navigate to the hidden icons (Software Tray) on your taskbar. b. Locate the Global Protect VPN icon and right-click on it. c. Select "Settings" from the menu. d. In the Global Protect Settings menu, click on "Connections". e. Delete the ...
CPP-IT-0203_V1.1_Teleworking and Mobile Device Policy
CPP-IT-0103_V3_End User Access Revocation
CPP-IT-0309_V4.1_Information Systems Development and Maintenance Procedures
CPP-IT-0305_V2_Backup
CPP-IT-0304_V2.1_Encryption and Cryptographic Control Policy
CPP-IT-0303_V2_Equipment Security
CPP-IT-0205_V3_IT Asset End User Deployment
CPP-IT-0204_V2_IT Service Request Process
CPP-IT-0202_V5_Internet Usage Policy
CPP-IT-0302_V2_Network Security
CPP-IT-0301_V1_Company Engineering Principles for Information Technology
CPP-IT-0201_Network Services Acceptable Usage Policy_V3
CPP-IT-0101_V4_Access Control Policy
CPP-IT-0309_V3_Information Systems Development and Maintenance Procedures
1. Objective The purpose of this policy and procedure is to ensure that security of information and systems are in place during all phases of the systems development lifecycle, including decommission. It is essential that all staff involved in ...
How do I access Infinit-O email on my Android Device?
Accessing Infinit-O email on your android device makes it easy to not only access your emails, but also connect to other Google services, such as Google Chat, Google Drive, Google Meet, and so on. Also, you may easily reach out IT Department for some ...
How to contact IT Helpdesk?
CARTA: BAYAN Zero Trust Remote Access Platform
The best way to check if banyan is operational is to ask everyone to go the the page https://launchpad.management.carta.rocks/ If they see an SSL error, its broken and they will need to go through the banyan process if they see the following screen ...
Nextiva Troubleshooting Guides
I had a lot of missed calls on my Nextiva, what should I do? Definitely strange! I think there’s some wonky data hung up in your internet connectivity. Before proceeding, please make sure you have a stable internet connectivity. Your connection has a ...
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