What steps should I follow to fix latency problems?

What steps should I follow to fix latency problems?

Network latency refers to the delay in data transfer over a network, affecting your internet experience. It can be influenced by the number of users connected to the same network. When multiple users share an internet connection, the available bandwidth is divided among them, which can lead to slower speeds and increased latency, especially during high data traffic activities. Disconnecting users who aren't actively using the internet can help free up bandwidth and improve overall performance.

Here are the Step-by-Step Instructions to Troubleshoot Latency:
  1. Disconnect from the Network:

    • If you're using a laptop, disconnect from the Wi-Fi network and select “Forget” the connection.
    • If you are connected via a LAN cable, unplug the cable from your laptop.
  2. Restart Your Internet Router:

    • Turn off your internet router and wait for at least 3 minutes. This helps reset your network connection and can clear any temporary issues affecting performance.
  3. Restart Your Laptop:

    • After the router has been powered back on, restart your laptop to ensure it establishes a fresh connection with the router.
  4. Reconnect to the Internet:

    • Once your laptop has restarted, reconnect to the internet by selecting the Wi-Fi network or plugging in the LAN cable.
  5. Test Your Connection Again:

    • After reconnecting, check if the latency issues persist.

If you still experience latency, consider switching to a different network, such as another Wi-Fi connection or mobile data, to determine if the problem lies with your primary network.

You need assistance from the IT team? Submit Service Request Ticket  via 
  1. Zohodesk - Helpdesk: Open the app  in your JumpCloud User Console and submit a ticket.
  2. Email Support: it.helpdesk@infinit-o.com
  3. Phone Support:
    1. PH Number: 2-8626-3866
    2. US Number: +1 (877) 484-7228 (Standard Philippines calling rates apply)
Service Hours: 24x7
Response Times: Based on severity level (IT SLA)


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