How do I change the portal in Global Protect?

How do I change the portal in Global Protect?

I understand that switching between portals in Global Protect can sometimes be confusing, especially when you're trying to connect smoothly. Don't worry, I’m here to guide you through the process. Let’s get started with some easy-to-follow steps:   
FOR WINDOWS USER
FOR MAC USER
FOR WINDOWS USER
1st Option: 

  1. Open the Global Protect App
    Launch the Global Protect app from your desktop or taskbar.

  2. Select the Dropdown Menu
    You’ll see a dropdown menu in the app interface. Click on it.

  3. Choose the Portal You Want to Use

    • awsvpn1.infinit-o.com (Primary GP Portal)
    • vpn1.infinit-o.com (Secondary GP Portal)

    Select whichever portal is more suitable for your current needs.

      

2nd Option: 

  1. Open the Global Protect App
    Similar to the first option, start by launching the Global Protect app.

  2. Click the Three Lines in the Upper Right Corner
    This will open the app’s menu.

  3. Choose Settings
    From the dropdown menu, select Settings.

  4. Go to the Connections Tab
    Once in the settings window, click on the Connections tab.

  5. Add or Remove Global Protect Portals
    You can now add a new portal by typing it, or remove one that you no longer use.

FOR MAC USER
1st Option:
      1. Open the Global Protect App
      Launch the Global Protect app from your MAC or taskbar.

      2. Type the Portal You Want to Use
      Primary GP Portal: awsvpn1.infinit-o.com
      Secondary GP Portal: vpn1.infinit-o.com
      
      3. Select the Suitable Portal
      Choose the portal that best suits your current needs.

      4. Click Connect
      Press the "Connect" button.

      5. Authenticate via JumpCloud
      The JumpCloud Console will open. Enter your JumpCloud credentials for authentication.
      
2nd Option:
      1. Open the Global Protect App
      Similar to the first option, start by launching the Global Protect app.

      2. Access the Menu
      Click the three lines in the upper right corner of the app.

      3. Choose Settings
      From the dropdown menu, select "Settings."

      4. Navigate to the Connections Tab
      Once in the settings window, go to the "Connections" tab.

      5. Add or Remove Portals
      You can now add a new Global Protect portal by typing it, or remove one that you no longer use.
      
     5. Authenticate via JumpCloud
      The JumpCloud Console will open. Enter your JumpCloud credentials for authentication.
      
 Need Further Assistance?
You need assistance from the IT team? Submit Service Request Ticket  via 
  1. Zohodesk - Helpdesk: Open the app  in your JumpCloud User Console and submit a ticket.
  2. Email Support: it.helpdesk@infinit-o.com
  3. Phone Support:
    1. PH Number: 2-8626-3866
    2. US Number: +1 (877) 484-7228 (Standard Philippines calling rates apply)
Service Hours: 24x7
Response Times: Based on severity level (IT SLA)

    • Related Articles

    • How to install Global Protect using the Self Service Portal?

      STEP 1: Option 1 a. Go to Seach bar b. Type “ManageEngine Self Service Portal” the click Open c. Click the Sync Icon to initiate a scan, make sure it will adapt the latest date and time. d. Select “Global Protect” then click the install button. ...

    • How do I delete and add a portal in Global Protect?

      STEP 1: a. Navigate to the hidden icons (Software Tray) on your taskbar. b. Locate the Global Protect VPN icon and right-click on it. c. Select "Settings" from the menu. d. In the Global Protect Settings menu, click on "Connections". e. Delete the ...

    • Why does Global Protect keep reconnecting, and how can I fix it?

      STEP 1: a. End Global Protect Process via Task Manager - Press Ctrl + Shift + Esc to open Task Manager. - Navigate to the "Processes" tab. - Find "Global Protect Client" in the list of processes. - Right-click on it and select "End Task" to terminate ...

    • I encountered a Global Protect certificate error, what should I do?

      If you're encountering a Global Protect certificate error, it can hinder your connection. This guide provides step-by-step instructions for both Windows and Mac users to resolve the issue by managing your certificates effectively. Follow these steps ...

    • How to use Self Service Portal?

      OPTION 1: a. Go to Seach bar b. Type “ManageEngine Self Service Portal” the click Open c. Click the Sync Icon to initiate a scan, make sure it will adapt the latest date and time. d. Select the app you like to install then click the install button. ...