How to contact IT Helpdesk
Service Hours and Contact Details
Response times to incidents are based on severity level - IT SLA
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X-lite Credentials
Please coordinate with your TLs as we created a full list of IO extension details shared with them or contact IT department for assistance.
I need to reset or access my AllSec, what should I do?
If you have concerns about AllSec, and MyHR related matters, you can always contact/email hr@infinit-o.com. You may access your AllSec via Jumpcloud Console Application. Please take note you have the same credentials with Jumpcloud.
Mouse/Keyboard/Webcam/Headset/LAN Adaptor Defective - For reimbursement
If your mouse/keyboard/webcam/Headset/LAN Adaptor got broken, you may file a ticket and will be subject to reimbursement. Here's how: File a ticket to IT Helpdesk via IO Support center. It is accessible by loading this URL on your browser: ...
How to Install and Connect to Global Protect VPN on MacOS
1. First, download Global Protect on your machine. Open your Manage Engine Self service portal. 2. Downloaded and Install it, If you encounter any issue, kindly request IT assistance via Zoho-helpdesk or email us at it.helpdesk@infinit-o.com 3. Once ...
How to Install and Connect to Global Protect VPN on Windows PC
1. First, download Global Protect on your machine. Open your Manage Engine Self service portal. 2. Downloaded and Install it, If you encounter any issue, kindly request IT assistance via Zoho-helpdesk or email us at it.helpdesk@infinit-o.com 3. Once ...