How to contact IT Helpdesk?

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• What should I do if I'm prompted for a BitLocker Recovery Key?

  If you're prompted for a BitLocker Recovery Key and cannot access your system, follow these steps: 1. Contact IT Support: You need assistance from the IT team. Submit Service Request Ticket via Zohodesk - Helpdesk: Open the app in your JumpCloud User ...

• How to fix Headset issue?

  I understand that having trouble with your headset can be frustrating, especially when you're trying to work or communicate effectively. But don't worry, I’ll walk you through some steps that could resolve the issue. Let’s go step by step: Check ...

• What is the process for reimbursement of defective peripherals?

  If your mouse/keyboard/webcam/Headset/LAN Adaptor got broken, you may file a ticket and will be subject to reimbursement. File a ticket to IT Helpdesk via IO Support center. Inform IT Helpdesk that your mouse/keyboard/webcam/Headset/LAN Adaptor is ...

• How do I get rid of the UPS noise?

  This noise comes from the battery charging circuit. The Infinit-O UPS models use a switching or pulsed approach to charging the battery, and depending upon the pulse frequency, you might hear a faint hiss, buzz or squeal. 1. Check the Placement: ...

• How do I access Infinit-O email on my Android Device?

  Accessing Infinit-O email on your android device makes it easy to not only access your emails, but also connect to other Google services, such as Google Chat, Google Drive, Google Meet, and so on. Also, you may easily reach out IT Department for some ...