1. Objective

The objective of these guidelines is to ensure all team members receive timely and appropriate medical advice for their primary and preventive care needs through our IO Doctors. This approach streamlines healthcare access, provides an initial professional medical assessment, and helps guide team members toward the most suitable form of care, whether virtual or in-person.

2. Scope

These guidelines apply to all team members seeking medical advice for primary care consultations. Primary care includes, but is not limited to, common illnesses and minor injuries such as:

• Colds, coughs, and sore throats

• Fevers

• Headaches and migraines

• Stomach aches, diarrheas, and indigestions

• Minor cuts, scrapes, or bruises

• Skin rashes and allergic reactions

• Urinary tract infections (UTIs)

• General wellness questions

• Prescription refills

• Laboratory requests

3. Guideline Details

1. Consultation

1. All team members may consult with an IO Doctor for any primary care concern. This initial virtual or in-person consultation allows a medical professional to assess the situation and provide an initial diagnosis and treatment plan.

2. Team members must assess consultation type based on their symptoms (e.g. colds, coughs, sore throats, fever, or any viral infections - virtual; general wellness - virtual or in-person).

2. Recommendation for Physical Consultation

1. Following the initial consultation, an IO Doctor will provide a recommendation if they determine that a physical, in-person consultation at an accredited clinic or hospital is necessary. 

2. Team members are strongly advised to obtain this recommendation from an IO Doctor before scheduling a physical appointment at an accredited clinic or hospital to ensure a clear and documented primary care pathway.

3. If you have an existing personal doctor, you must let the IO Doctor know about any ongoing treatments. This is for documentation and helps make sure your care is consistent.

3. Exemptions for Emergency Cases

1. These guidelines do not apply to medical emergencies. In the event of a severe or life-threatening condition, team members should immediately seek care at the nearest hospital emergency room. An emergency is defined as a sudden, serious, or unexpected medical condition requiring immediate medical attention to prevent serious bodily harm or death.

4. Weekends and Philippine Holidays

1. IO Doctors are unavailable on weekends and Philippine holidays. Team members who require medical consultation during this time may visit accredited clinics or hospitals.

2. For non-urgent concerns, IO Doctors may be reached via email (infinitcare@infinit-o.com).

4. Types of Consultation

1. Primary care (please see section 2)

2. Lifestyle & Wellness – weight management, nutrition advice, smoking cessation

3. Women’s & Men’s Health – reproductive health, family planning, polycystic ovary syndrome (PCOS), menopause, prostate health, etc.

4. Referrals to Specialists – when more advanced care is needed (e.g. cardiologist, neurologist, gynecologist, orthopedist, dermatologist, etc.)

5. Responsibilities

1. Team Members

1. It is the responsibility of each team member to book an appointment for consultation with an IO Doctor for all primary care needs via IO Wellness Program space on WorkVivo.

2. It is the responsibility of each team member to follow through on their booked appointment.

3. Team members are responsible for securing and submitting a medical certificate for any absence of two or more consecutive days. Refer to Attendance Policy.

2. IO Doctors

1. IO Doctors are responsible for providing professional, timely, and confidential medical advice and for issuing a clear recommendation if a physical consultation at an accredited clinic or hospital is required.

2. IO Doctors should provide medical certificates and prescriptions if needed.

3. IO Doctors are responsible for upholding strict patient data privacy and confidentiality. This includes protecting all medical records and personal information in accordance with relevant laws and company policies.

3. Immediate Supervisor and Managers

1. Immediate Supervisor and Managers should be aware of these guidelines to inform their team members in following the correct consultation procedure.

6. Frequency

These guidelines apply to every instance where a team member requires primary care medical advice, ensuring a consistent and standardized approach to healthcare access.