CPP-SSP-0303-01_SOP-Document Handling During Delivery and Retrieval

CPP-SSP-0303-01_SOP-Document Handling During Delivery and Retrieval


1.0 Objective
      This SOP establishes the proper handling of identification documents and delivery verification procedures during the delivery of company-issued equipment facilitated through third-party delivery vendors.

2.0 Scope
      This applies to:
            • Employees receiving company-issued equipment
            • Internal teams coordinating deliveries
            • Third-party delivery vendors engaged by the company

3.0 General Guidelines
      • The company does not require, collect, store, or retain copies of government-issued IDs as part of standard delivery operations.
      • Delivery personnel shall not request IDs through Viber, Messenger, SMS, personal email, or other unsecured communication channels.
      • Verification of identity shall be limited to visual checking only during actual handover.

4.0 Authorized Representative
      If the employee is unavailable to personally receive the equipment:
            • The employee must provide an authorization letter and designate an authorized representative.
            • The representative may present a valid ID for visual verification only.
            • No photos, screenshots, or copies of IDs shall be collected or retained.

5.0 Delivery Confirmation Photos
      Delivery confirmation photos may be taken solely for:
            • Proof of successful delivery
            • Asset accountability
            • Dispute resolution 
      Guidelines:
            • Photos must only capture the recipient and/or delivered equipment as reasonably necessary for verification.
      • Photos must only be stored in authorized systems and accessed by authorized personnel.

6.0 Incident Reporting
      Any suspected unauthorized collection, disclosure, misuse, or improper handling of personal data must immediately be reported to the company representative and/or the Data Protection Officer (DPO) with email dpo@infinit-o.com.






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