ACTS AGAINST GOOD CONDUCT AND BEHAVIOR | Degree of Sanction | ||||||
Rule | Infraction | Category | Definition | 1st | 2nd | 3rd | 4th |
1 | Professional Conduct and Workplace Behavior | Discourtesy and Use of Disrespectful Language | Discourtesy, insult, malicious or vicious statements, or willful disrespect by an employee in the honor of the company, officer, fellow employee, or the public. Includes discourtesy by acts or words, using disrespectful or offensive language against employees, clients, customers, visitors, vendors, and guests, through various communication modes (Google meet, Facebook comments, Email, Text message). | FW | D | ||
Malicious Gossip | Rumor mongering and/or spreading intrigues against another employee, which tends to cast dishonor, discredit, or contempt upon the latter. | FW | D | ||||
Unbecoming Conduct | Non-disclosure of romantic relationships between employees, employees and clients, employees and direct supervisors/managers when such a relationship creates a situation of conflict of interest based on the nature of their work, function, department, or program. | D | |||||
Abuse of Authority | Clear abuse of status, power, or discretion by a superior. Coercion, maltreatment, favoritism, or any retaliatory act against a subordinate. | D | |||||
Immoral Practices | Engaging in any immoral or unethical practices or offering services to customers, clients, suppliers, service providers, business partners, co-employees, or anyone affiliated with the company, or engaging in any conduct that violates common decency or morality (e.g., sexual exhibition, voyeurism). | D | |||||
2 | Violence and Threats | Assaulting or Inflicting Bodily Harm | Inflicting bodily injury to a co-employee, client, or visitor for any reason within the company premises or workplace at any time. Fighting with a co-employee or anybody within the company premises or workplace. | D | |||
Threatening, Intimidating, Insulting, or Quarreling | Threatening, intimidating, harassing, or coercing a fellow employee or anyone in any way or words for any reason within the company premises or workplace. Committing any acts that disturb the peace and order within company premises. | D | |||||
3 | Sexual Misconduct | Indecent Acts | Willful or accidental indecent act, exhibition, or exposure of any vital parts of the body. Indecent utterances or lewd acts, conduct, or malicious sexual advances within company premises and/or work hours, including company events, team buildings, team meetings (outside the work premises). | D | |||
Sexual Harassment | Sexual harassment committed by any employee and/or using one’s status or position in the company. | D | |||||
Pornographic Exhibits or Shows | Engaging in any conduct that violates common decency by displaying or passing pornographic materials. | D | |||||
4 | Substance Abuse and Misuse | Drinking Alcoholic Beverages | Drinking liquor or intoxicating beverages within company premises or job sites and/or entering company premises under the influence of alcohol, whether on duty or not, unless approved by management. Going to work intoxicated. Engage in a fight on a company initiated event. | FW | D | ||
Prohibited Drugs | Possessing, using, selling, promoting, distributing prohibited drugs or their substitutes within company premises. | D | |||||
5 | Unlawful Activities | Conviction or Commission of a Crime | Conviction of a crime involving moral turpitude. Committing a crime against a person or company property within or outside company premises. | D | |||
Unauthorized Activities, Riots, and Disorders | Provoking, instigating, or challenging a co-employee or anyone to a fight within the company premises or workplace. Inciting or participating in concerted work stoppage, slow-down, mass leave, sit-down, riot, or other disruptive activities. | D | |||||
Engaging in Any Form of Gambling or Game of Chance | Gambling, placing or collecting bets, or participating in any game of chance within company premises or during official working hours. | FW | D | ||||
Sabotage | Committing acts of sabotage in any form or manner. | D | |||||
Horseplay | Engaging in horseplay, scuffling, shoving, and throwing things or other playful activities during working hours. | W | FW | D | |||
Lending Activities | Lending money to a co-employee or organizing a lending company and/or engaging in usurious money lending with team members, visitors, vendors, or guests. | D | |||||
6 | Social Media and Online Behavior | Social Media Misconduct | Posting malicious statements on social media or being tagged in posts that compromise the company's reputation. | D | |||
ACTS OF DISHONESTY AND FRAUD | Degree of Sanction | ||||||
Rule | Infraction | Category | Definition | 1st | 2nd | 3rd | 4th |
1 | Theft and Fraudulent Acts | Stealing, Robbery, burglary, Embezzlement of Infinit-O Philippines Inc. fund and property and/or to any team members. | Stealing or attempting to steal company property or funds. its employees, visitors, clients, customers, or other parties. | D | |||
Swindling | Substituting or attempting to substitute company property through fraudulent means. Swindling to obtain money or property from co-employees through pretenses or falsification of documents. | D | |||||
Misappropriation of Funds | Misappropriation or malversation of company funds, assets, or property. Unauthorized spending or acquisition of company money or property. | D | |||||
Bribery/Special Treatment or Privilege | Bribing or accepting bribes for personal benefit in the workplace context. | D | |||||
Other Acts of Dishonesty and Fraud | Willful breach of trust or committing acts of dishonesty for personal gain. | D | |||||
2 | Falsification and Deception | Falsification of Documents / Cheating | Falsifying documents or records related to personnel, financial, or production matters. Presenting falsified documents in official proceedings. | D | |||
Giving False Information | Providing false testimony or misleading information during investigations. | D | |||||
Altering/Logging In or Out for Another Employee in Infinit-O Philippines Attendance System | Knowingly altering or allowing alteration of attendance records. | D | |||||
3 | Confidentiality and Integrity | Libel/Slander | Making false or malicious statements about the company or its products/services. Unauthorized use of the company name for personal gain. | D | |||
Betrayal of Infinit-O Philippines Inc. Trust and Confidence | Unauthorized disclosure of confidential company information or trade secrets. | D | |||||
4 | Regulatory Compliance and Reporting | Not Reporting Lost and Found Items, damages, unauthorized activity, violations of the Company Rules | Failure to report significant issues or violations within the company. | D | |||
5 | Ethical Conduct | Engaging in Competitive Operations | Undertaking activities directly competitive with the company without approval. | D | |||
Fraudulent Reporting of Sick Leave | Falsifying sick leave for personal benefit. | D | |||||
Borrowing, Accepting, or Soliciting from Suppliers / Customers | Soliciting favors or engaging in arrangements with suppliers or clients for personal gain. | D | |||||
Unauthorized Access of Password/Log on files | Unauthorized access of agents’ passwords or login files. | D | |||||
ACTS AGAINST OPERATIONAL POLICIES, NEGLIGENCE, INSUBORDINATION | Degree of Sanction | ||||||
Rule | Infraction | Category | Definition | 1st | 2nd | 3rd | 4th |
1 | Attendance and Punctuality | Abuse of Privilege | Misuse of breaks, leaving work without permission, etc. | WW | FW | D | |
Sleeping While on Duty | Sleeping during working hours or official activities. | WW | FW | D | |||
Failure to Log Attendance | Habitual neglect of not logging in or out as required. | V | W | FW | D | ||
Gross or Habitual Attendance Misconduct | Serious violations such as chronic tardiness or absenteeism or failure to adhere within the Satisfactory level of Attendance. Failure to notify the Company, through his immediate superior, of his inability to report for work on time at least two (2) hours before the official work schedule. Tardiness incurred in a month or an instance of at least 30 minutes cumulative tardiness in a month or failure to comply with internal attendance policy agreed by operations. | V | W | FW | D | ||
Unauthorized Absences or Absence without official leave - One Day | Unauthorized Absences. No notification made by the team member. | WW | FW | D | |||
Unauthorized Absences or Absence without official leave - Two days | Unauthorized Absences. No notification made by the team member. | FW | D | ||||
Unauthorized Absences or Absence without official leave- Three or more days | Unauthorized Absences. No notification made by the team member. | D | |||||
2 | Conduct and Discipline | Insubordination | Willful disobedience or refusal to comply with lawful orders. | FW | D | ||
Avoidance of Responsibilities | Avoiding receive calls not limited to Clearing of lines to avoid receiving calls, or complaint/identification by caller without justifiable reason, not answering received call/email, intentionally hung up or drop the call, invalid transfer to another employee or other department, assigning task to other employees/department without justifiable reason. Avoidance or completing assigned tasks or assignments. | D | |||||
Discourtesy to Caller/ Customer/ Email Response and/or to other team members | Arguing with a caller or uttering rude remarks to callers/customers/Infinit-O employees. Also includes releasing the line while the caller is still speaking/on the line. Responding rudely to Email to clients, customers, vendors or Infinit-O employees. | D | |||||
Refusal to follow Remote policy | Refusal to adhere to the scheduled Return to Office (RTO) plan, or failure to comply without a valid reason. | D | |||||
Failure to Comply with Dress Code policy | Reporting for work in improper office attire and not well groomed. | V | WW | FW | D | ||
Refusing to work on an assigned schedule. | Refusing to render overtime, holiday or rest day work despite legitimate circumstances and reasonable notice, and/or after signifying willingness to perform authorized OT works. Refusing to report for work after being certified as “fit to work” by the accredited Physician. | FW | D | ||||
Failure to Take Corrective Action | Supervisor's failure to address violations promptly. | FW | D | ||||
3 | Performance and Professionalism | Insubordination | Willful disobedience or refusal to comply with lawful orders. | FW | D | ||
Failure to Comply with requirements | Failure to comply with labor requirements (national and local government requirements) as required by the Infinit-O Philippines Inc., including but not limited to health certificates, police clearance, medical examination, drug testing, payroll requirements (ATM enrollment) etc. | WW | FW | D | |||
Other Acts of Negligence | Actions endangering safety or causing operational disruption. | FW | D | ||||
Gross and/or Habitual negligence/misconduct | Failure to comply with process guidelines as per company policy, i.e Regularization, Leave, DL, Promotion, RTWO, Resignation (Acceptance Letter, Retention Discussion, Revocation). Receiving Below Target Ratings. Other act of negligence or misconduct | WW | FW | D | |||
Performance Improvement | Gross inefficiency or continuing unsatisfactory performance attributable to factors within the employee’s control.. Receiving one (1) successive or more than two (2) below target ratings in the Performance Assessment while holding the same or an equivalent position. (3) Failure to Meet Performance Improvement Plan. | D | |||||
Gross, Malicious or Serious misconduct | Gross or malicious negligence that results to terminal impact" is defined as an error/s (1) arising from negligence that will result in contract termination with a client; or (2) that results in a client's request to remove the team member concerned who committed a serious error in handling or servicing the client's account. (3) committing other acts of misconduct or (4) misbehavior where there is an overt or deliberate act which shows disrespect, disobedience or contempt towards Infinit-O Philippines Inc. guests, suppliers, outside agencies, officers, employees, clients and service providers. | D | |||||
Refusal and/or Failure to Attend Training | Refusing/Failure to attend a training (whether enrolled, scheduled and/or paid) session or seminar, despite advance notice. | FW | D | ||||
ACTS AGAINST ISO STANDARDS | Degree of Sanction | ||||||
Rule | Infraction | Category | Definition | 1st | 2nd | 3rd | 4th |
1 | Data and Information Security Violations | Destruction of Infinit-O Philippines Inc. data and information | Malicious destruction of data and information facilities or sabotage. Deliberate installation of malicious code (computer virus). | D | |||
Hacking | Unauthorized data or dial-in access (hacking the system). | D | |||||
Unauthorized Access to Computer/Files | Using a computer terminal for other purposes/unauthorized access to the computer system. Using/accessing files of co-employees or company files without authorization. | FW | D | ||||
Failure to Revoke Access | Failure to remove access rights of separated team members who make unauthorized access that results in critical and/or terminal impact on a project. | FW | D | ||||
2 | Software and Configuration Violations | Unauthorized Installation | Unauthorized software and/or file installations or changes to configurations. Use of pirated software and unauthorized downloads. | FW | D | ||
3 | Policy Compliance Violations | Failure to Comply with Security Standards | Habitual neglect to bring ID with proximity card daily (maximum of 3 instances within a 30-day period). Misuse of Emergency Exits to hide stolen company items or allow entry of unauthorized persons. | WW | FW | D | |
Violation of Clear Desk/Screen Policy | Frequent violation of Clear Desk and Clear Screen Policy (maximum of 3 instances within a 30-day period). | WW | FW | D | |||
Commission of a Non-Conformity | Habitual commission of a non-conformity of the same nature. | WW | FW | D | |||
4 | Internet and Mobile Phone Usage Violations | Violation on Internet Usage Policy | Attempting to break into any service or site and/or gain access to unauthorized websites or services. Violation of Internet Usage Policy and other policies related to QISMS Standards not mentioned above. | D | |||
Unauthorized Use of Mobile Phone | Violation of Company Mobile Phone policy. Using a mobile phone inside the production floor without authorization. | WW | FW | D | |||
ACTS AGAINST COMPANY PROPERTY/PROPERTY OF OTHERS | Degree of Sanction | ||||||
Rule | Infraction | Category | Definition | 1st | 2nd | 3rd | 4th |
1 | Property and Resource Misuse | Vandalism | Vandalism: Intentionally damaging property or products of substantial value. Misuse or improper, incorrect, or negligent use of Company property resulting in damage, loss, or wastage. | FW | D | ||
Unauthorized Use of Company Property | Unauthorized use or possession of Company property at any time. Unauthorized posting or removal of any matter on Company property. Concealing or deliberately misplacing Company property/records without justifiable purpose, causing damage to the Company or its operation. Unauthorized opening of drawers, access to computer files, or divulging Company ID, desks, cabinets, rooms, or offices without permission from the employee and/or Company. Improperly using or allowing unauthorized persons to use Company supplies, materials, facilities, tools, or equipment, resulting in loss or damage. | FW | D | ||||
Unauthorized Possession and Access | Unauthorized possession, access, or use of any Infinit-O Philippines Inc. property. Allowing unauthorized persons to use Company property. | D | |||||
2 | Destruction and Unauthorized Removal of Property | Destruction of Property | Deliberate loss or destruction of Company records to hide evidence of negligence or any offense. | FW | D | ||
Unauthorized Bringing In or Taking Out Company Property | Bringing into or taking out from Infinit-O Philippines Inc. premises any article such as hard drives, USBs, training materials, sales reports, headsets, y-jacks, and other electronic devices and accessories without proper authorization and Security Pass. Infinit-O Philippines Inc. reserves the right to inspect personal items, packages, or bags carried by an employee or personnel in or out of the premises. | D | |||||
ACTS AGAINST HEALTH, SANITATION, SAFETY & SECURITY | Degree of Sanction | ||||||
Rule | Infraction | Category | Definition | 1st | 2nd | 3rd | 4th |
1 | Sanitation and Health Policies | Violation of Sanitation Policy | Creating or contributing to unsanitary conditions or violating ordinary rules on sanitation anywhere within Company premises and immediate surroundings. This includes failure or refusal to comply with sanitation or housekeeping rules and/or safety rules and regulations, such as non-flushing of toilets, spitting, urinating at improper receptacles/areas, littering, throwing candy wrappers, leaving food trays unattended, and performing other unsanitary acts. | FW | D | ||
Non-disclosure of Contagious Disease | Failure to disclose a known contagious disease or major illness (including, but not limited to, Tuberculosis, other airborne diseases, Hepatitis) which may likely endanger the health or life of guests, suppliers, officers, and other employees. | D | |||||
Failure to Comply with Annual Physical Examination | Failure or refusal to undergo the Annual Physical Exam or treatment prescribed by a physician after the result of the annual medical check-up. | D | |||||
Refusal to Undergo Treatment / Medication | Refusal to undergo treatment or medication prescribed by a physician for any illness or disease that is contagious, where treatment/medication is in the best interest of both the employee and the operations of the company. | FW | D | ||||
Refusing to Submit to Required Medical Examination | Refusing to submit to the required medical, dental, physical, and other health examinations that are mandated by the Company. | D | |||||
2 | Security and Safety Policies | Smoking | Smoking or lighting in prohibited areas that are properly identified as such. | FW | D | ||
Hazardous Chemicals | Unauthorized possession or bringing in of hazardous chemicals, bio-chemicals, and similar substances. | D | |||||
Carrying Guns or Dangerous Weapons | Bringing in or unauthorized possession of firearms, explosives, or other deadly weapons within Company premises. | D | |||||
Disregard of Security and Safety Standards | Refusing to submit to security personnel in the conduct of their duties, such as not following health/safety protocols, baggage inspection, vehicle inspection, and inquiry on certain investigations. | D | |||||
Entering by Force | Entering or attempting to enter company premises by force, intimidation, or deception. | FW | D | ||||
Endangering Safety | Endangering the physical or health safety of employees, visitors, vendors, and guests through gross negligence, carelessness, or inefficiency. | FW | D | ||||
Entering / Using Restricted Areas | Unauthorized entry or use of restricted areas or premises, such as the server room, production floor, sleeping quarters, and 201 File. | D | |||||
Unauthorized Use of Emergency Tools/Equipment | Tampering with and misuse of fire protection equipment and alarm systems, and unauthorized use of fire protection equipment for purposes other than its primary use. | FW | D | ||||
Notes:
Management has the prerogative to apply a graver sanction on an offense whose effect to Infinit-O and/or the client is severe, in spite of its commission for the 1st time.
Attainment of agreed conditions during Discussion Log sessions must be observed within a specified timeline.
The discussion log and notice of decisions are maintained in the 201 File for reference.
The Discussion Log can be prepared by HR ER, Team Leads, or Managers.
Violations will be cleared based on the following rolling periods:
SANCTION ROLLING PERIOD | |
Coaching and Verbal Warning | 6 months |
Written and Final Warning | 12 months |