Under Conformance & Standards we give every workflow a shared “map and manual”: a high‑level SIPOC diagram pinpoints who supplies the inputs, what the process does, and which customers rely on the outputs; a swim‑lane flowchart then lays the same steps out horizontally so handoffs between teams are unmistakable; a concise control plan highlights the must‑hit checkpoints, specs and reaction limits that keep quality on track; and finally a reader‑friendly Standard Operating Procedure (SOP)—using one template for Purpose, Scope, Responsibilities, step‑by‑step instructions, tools/forms, escalation paths, and revision history—locks the details in place under version control, ensuring everyone follows the same, current playbook every time.