I understand that having trouble with your headset can be frustrating, especially when you're trying to work or communicate effectively. But don't worry, I’ll walk you through some steps that could resolve the issue. Let’s go step by step:

1. Check Physical Connections

   • Ensure your headset is securely plugged into the correct port on your laptop. If you're using a wired headset, double-check that the cable is fully inserted.

2. Inspect the Headset

   • Check for any visible damage to the headset's cables, jacks, or connectors. If you see any fraying or bent parts, that might be causing the issue.

3. Adjust Sound Settings

   • Right-click the sound icon located in the system tray at the bottom-right corner of your screen.
   • Select Open Sound settings from the menu.
   • Under the "Output" section, make sure your headset is selected as the default output device.

4. Test with Another Device

   • Try plugging your headset into another device, like a different laptop. This helps confirm whether the issue is with the headset itself or the laptop.

5. Restart Your Computer

   • Sometimes, a simple restart can fix problems with devices not being recognized properly. Shut down your laptop and turn it back on to see if the headset is detected.

6. Submit a Ticket to IT Helpdesk

   • If the issue persists after following the above steps, please submit a ticket to the IT Helpdesk. Include details of the issue and any troubleshooting steps you've already taken so we can assist you further.
     
   • Submit Service Request Ticket  via 
     
     1. Zohodesk - Helpdesk: Open the app  in your JumpCloud User Console and submit a ticket.
     2. Email Support: it.helpdesk@infinit-o.com
     3. Phone Support:
        
     1. PH Number: 2-8626-3866
        
     2. US Number: +1 (877) 484-7228 (Standard Philippines calling rates apply)
        
     Service Hours: 24x7
     Response Times: Based on severity level (IT SLA)