How to Install and Connect to Global Protect VPN on MacOS
1. First, download Global Protect on your machine. Open your Manage Engine Self service portal.
2. Downloaded and Install it, If you encounter any issue, kindly request IT assistance via Zoho-helpdesk or email us at it.helpdesk@infinit-o.com
3. Once you have installed Global Protect VPN, download the 2 certificates from this LINK and save them to your Documents folder:
4. Locate your spotlight search on the upper right corner of the screen
5. Type Keychain Access on the spotlight search
6. Click system in Keychain Access window
7. Click File > Import Items
8. Select the 1st certificates that you download from the link then click open
9. A confirmation pop-up will appear, please type in your password:
10. Locate the certificate with x that says "This root certificate is not trusted" then double click the file
11. Click Trust > make sure all are set to Always Trust > then close the window
12. A confirmation pop-up will appear, please type in your password:
13. Once done, import the 2nd certificate that you have downloaded from this email then repeat the steps from 7 to 12.
14. Done! You are ready to connect to Global Protect.
CONNECTING TO GLOBAL PROTECT
1. Connect to the primary portal then click Connect and Sign in your Jumpcloud username and password.
2. If a server certificate error appears, please just click continue.
3. Global Protect should now be connected.
Related Articles
How to Install and Connect to Global Protect VPN on Windows PC
1. First, download Global Protect on your machine. Open your Manage Engine Self service portal. 2. Downloaded and Install it, If you encounter any issue, kindly request IT assistance via Zoho-helpdesk or email us at it.helpdesk@infinit-o.com 3. Once ...How to access AWS VPN?
You must connect to AWS VPN if you are using Nextiva for you to have an uninterrupted call session. AWS VPN is configured by IO IT. Please approach IO IT if you have any questions. If you are using PLDT or Converge Internet Service Provider, you may ...Quicksight FAQs
Quicksight FAQs and information that may help you identify the issue and direct you to the proper guide/department to resolve your concerns 1. No Access to Quicksight ---> No Quicksight (AWS Ionize or normal Quicksight) Icon in JumpCloud Console ...My Nextiva has Calls Unavailable, what should I do?
Definitely strange! I think there’s some wonky data hung up in your internet connectivity. Can you try connecting it on the assigned VPN of your team? Before proceeding, please make sure you have an stable internet connectivity. It’s sounds ...Nextiva Troubleshooting Guides
I had a lot of missed calls on my Nextiva, what should I do? Definitely strange! I think there’s some wonky data hung up in your internet connectivity. Before proceeding, please make sure you have a stable internet connectivity. Your connection has a ...