ALLSEC FAQS

ALLSEC FAQs

  1.  I have filled an Attendance Swipe but it doesn’t show the same in the Attendance Calendar. What do I need to do?

    1. This is expected behavior due to the fact that the adjustments and other requests raised by the attendance calendar get updated in real-time while the attendance swipe gets updated once a day at midnight, hence all changes will be reflected the next day in the attendance swipe (and employee process data). The adjustments to the number of hours/minutes of OT, ND, under-time, or tardiness will be reflected the following day.

    2. Attendance Calendar:

    3. Attendance Swipe:


  1. All the weekends of a TM are tagged as absent/not available. What do I need to do?
    1. For regular and Flexi users, rest days should be tagged by the managers when proceeding with shift mapping. This can be corrected by submitting a change of working schedule (CWS) request. For this particular example in August, this was due to the fact that there was no mapping done initially (there's no indication of a shift in the screenshot). For full Flexi users, there will no longer be a need to map shifts. Note that in August, there is no need to make adjustments as we are using the data from Sprout. From Sept 1 onwards, AllSec should be updated. Since we are doing an update to implement the Flexi schedules (following the mapping we did last week), we may need to wait for this update to be completed before editing the shifts.


  1. How will the leaders be able to see the log in/logout of team members? A supervisor wanted to see the login and out of all his/her Team Members. What does he/she need to do?

    1. You may access the login/logout from the Proxy tab, click search and it will show the list of your team members. Select Attendance Calendar.


      The supervisor can go to Report under Reporting Manager access. Where he/she can view and generate the following:

      Absence Details Report

      Attendance Details Pay Cycle Wise

      Overtime Request Summary

      Shift Mapping




  1. A TM shift type is tagged as General Scheduling. What does this mean?
    1. General Scheduling is a generic terminology that indicates no specific grouping is done. Shifts can be mapped at any time by either the managers or the TMs

  1. The night differential of a TM is not reflected in the Attendance Process Details. How can this be corrected?
    1. This is due to the absence of shift mapping. The night shift differential is computed based on the shift assigned to the Team Members. If your shift is 1:00 pm to 10:00 pm, you will not get ND (unless you extend and get approval for OT). If your shift is 3:00 pm to 12:00 am, then you are entitled to 2 hours of ND and the same should be reflected in the attendance process details. Note that this needs to be plugged in advance by the managers or a CWS needs to be requested by the TM.


  1. In the example below, a TM was tagged on shift for Aug 28-29 but the TL can’t process the attendance correction. How can this be corrected?

    1. In case there are multiple filings, the previous ones should be canceled. 


      Also (could be not related to this), please note that clock-in/clock-out adjustments should only be filed for the missing logs i.e. if my shift is 9am to 6:00 pm, and I clocked in at 9am but clock out at 4:00 pm accidentally, I can request for a forgot to punch request for the 4:00 pm to 6:00 pm period, I do not need to file for the entire 9:00 am to 6:00 pm period since there is already a punch for the 9:00 am to 4:00 pm period.


    3. \




  1. Once a leave application is submitted for approval can the requestor edit/change it?
    1. No, it needs to be rejected and filed again, or deleted and filed again.

  1. A TM was tagged as Holiday for Sept 6, while another TM was tagged as Absent both following a US Holiday calendar. How can this be corrected?
    1. Note that you are not currently tagged as following the US holiday in the system (the CSG and Admin team is), which explains why you were tagged as absent. Once the Full flexi type is implemented, this should no longer be reflected as absent. Let’s revisit once we have confirmation it has been implemented.



  1. A TM went to work on a holiday. How can he/she be sure that he/she gets paid?
    1. The team gets a holiday premium when they reported on a holiday
      1. Confirms that the holiday is part of the list of holidays stated in AllSec (this should reflect also the pairing that is done at the start of the year on an account basis). If the holiday is listed here, the TM would be receiving a premium if they work on these days, based on the holiday classification. For instance, if a pairing is happening between Aug 30 and Sept 6, Sept 6 should be on the list. If the TMs work on Aug 30, they will not get a premium due to the pairing, if they work on Sept 6, they will get a legal premium based on the pairing.
      2. If they are expected to work on one of the holidays listed in this list, there should be a shift (not applicable for full flexible TMs, only for Regular and Flexi TMs) mapped on this day and the TMs should log in and log out accordingly. If OT is being rendered, this should be filed in the system based on the OT filing process (and which needs to be approved by the manager). If there is no shift mapped against this particular day, the TM should file a Change of Working Schedule (CWS) request, which needs to be approved by the manager. If no clock-in/clock-out is reported, the TM can file a Forgot to Punch request, which also needs to be approved by the manager.
      3. If the day is a holiday, if there is a shift mapped for this specific day, if there is a clock in and clock out data, then the TM will receive the holiday premium (based on the classification of that holiday - legal or special - or the pairing done)
        1. The team is still paid when the holiday is declared a non-working holiday. Newly declared holidays (not part of the 20 PH holidays we normally work with on an annual basis) will be communicated by the Team to AllSec. AllSec will tag this in the system according to the teams being impacted (ie TMs of Legazpi office) and both attendance and payroll should be calculated accordingly. We have raised this request for Sept 2 in Legaspi/Albay.
        2. The team doesn't get paid if they're on a rest day on a holiday. Similarly to what is stated above, if this holiday is included in the list and if there are no logs for that day/day is tagged as a rest day, then the TMs will not receive any pay or premium.

  1. Process to be sure to claim holiday premium:

    If ever TMs need to work on a holiday (declared or paired), in order to claim the holiday premium:

    1. The day has to be marked as Holiday on the TM's calendar. We proceeded with the holiday pairing (the holiday code that was reviewed last week) as a result, the list of applicable holidays should be available in the attendance and time tracking tabs in AllSec.

    2. If there is a shift and the TM had worked within the shift, then the system will automatically calculate the hours that will qualify for premium pay

    3. In absence of shift and if the TM had worked, then the TM should claim the OT and on approval, the hours will be part of the report used for the payroll process

    4. The payroll team will consume all the approved hours and then convert them as payable value.


  1. A TM on night shift filed a half day leave dated Sept 7 (second half) and Sept 8 (1st half) but on the Attendance Calendar the time in for the 2nd half of Sept 8 is reflected on Sept 9, and the TM time in and out for Sept 9 is not reflected. When the TM goes to the Attendance swipe details(see screenshot below) it reflects the TM time in/out for Sept 9. Given this will there be an effect on the TM’s payroll?

    1. If there is no shift for a day and in this particular scenario, the IN was on 9th Sept actually whereas it should be the second half work, then this is expected to happen. The system will check for the shift and align the IN and OUT time and in absence of a shift, the system will automatically identify the first IN for the day.


      Solution:

      Kindly Try to plot a shift for 9th Sept (a cross-over shift), on approval the time details will be moved to 8th September.

    2. Attendance Calendar:


    4. Attendance Swipe Details:


    6. Attendance Process Details:






  1. A New Hire is filing for his log in on his start date for Sept 6: 

    1. Q1. My shift includes Night Shift differentials and / or I had to extend my shift with the approval of my manager. What if I don't see my OT/ND computation?

      1. A1. Please make sure that there is a shift entered and log in and log out data. Then, if any adjustments were made to edit shifts and/or log-in/out credentials, the information will be reflected in the Attendance Process Details at the start of the following day. Once you have a shift code and punch in and out, the ND and / or OT will be reflected In the attendance process details as expected.

    2. Q2. I finished some work on a leave / rest day / I accidentally clocked in and out on a leave / rest day. I have time in and time out on my leave / rest day, but were not expected to work. Do I need to request for my log in and out to be deleted? Will I get an absence? Will I get deduction/addition on my payslip?

      1. A2. There is no action needed in this case (unlike in Sprout), If a leave is registered, then There will be no deductions or additional pay for a day tagged as leave where you would have clock in and out filed for that day.

    3. Q3. My TMs are rendering work on weekends, how should this be filed in AllSec?

      1. A3. First of all, I'd like to invite you and the team to review the policy CPP-HR_0201 on Overtime to realign on how and when the OT that can be filed.

        • For any week day (Saturday included), the actual number of minutes spent for overtime shall be paid in excess of eight (8) hours work (9 hours including the 1-hour break). Minimum number of overtime rendition is sixty (60) minutes or one (1) hour to be entitled for overtime pay. For Sundays, the team can file OT for the full hours worked on that day. The same approach is applied in AllSec, you can file OT for Sundays and any hours worked in excess of the shift plotted in the system.





  1. A TM attendance corrections / leaves requests were approved after the cut-off, can adjustments still be included in the payout?
    1. No, the cut-off deadline is strictly implemented and late approvals shall not be accommodated. Adjustments for dates within the previous two cut-offs will automatically be included in the payout of the next cut-off.
  2. A TM creates corrections to his attendance for a past cycle that were approved, but it is not reflected in that cycle's attendance. How can this be addressed?
    1. An employee can retroactively file Attendance Correction, Leave and Overtime applications for dates within the previous two cut-offs. Once the applications are filed and approved, the adjustments shall reflect in the Attendance Calendar real time and in the Attendance Process Details Adjustments up to 24 hours after. Furthermore, an adjustment for a date within the Oct. 1-15 cut-off will reflect under the Oct. 16-31 cut-off in the Attendance Process Details Adjustments.
  3. Up to how many past cycle can a TM make corrections to his/her attendance?
    1. An employee can retroactively file Attendance Correction, Leave and Overtime applications for up to two previous cut-offs only. Adjustments for dates within the previous two cut-offs shall automatically be included in the payout of the next cut-off.
  4. How is tardiness computed for regular and flexi TM?
    1. An employee assigned the Regular Employee Shift Category has a 15-minute grace period after the start of the shift. If the check in is within the 15-minute grace period, then there is no tardiness. If the check-in is beyond the 15-minute grace period, then there is tardiness. The duration of tardiness is inclusive of the 15-minute grace period. For instance, if the start of the shift is 12:00 and the check-in is 12:20, then 20 minutes of tardiness is incurred.
    2. An employee assigned the Flexible-1 Employee Shift Category has one hour of flexibility after the start of the shift. If the check in is within one hour of flexibility, then there is no tardiness. If the check-in is beyond one hour of flexibility, then there is tardiness. The duration of tardiness is inclusive of the one hour of flexibility. For instance, if the start of the shift is 12:00 and the check-in is 13:15, then 75 minutes of tardiness is incurred.
    3. An employee assigned the Flexible-2 Employee Shift Category has two hours of flexibility after the start of the shift. If the check in is within two hours of flexibility, then there is no tardiness. If the check in is beyond two hours of flexibility, then there is tardiness. The duration of tardiness is inclusive of the two hours of flexibility. For instance, if the start of the shift is 12:00 and the check in is 14:15, then 135 minutes of tardiness is incurred.
    4. An employee assigned the Flexible-3 Employee Shift Category has three hours of flexibility after the start of the shift. If the check in is within three hours of flexibility, then there is no tardiness. If the check in is beyond three hours of flexibility, then there is tardiness. The duration of tardiness is inclusive of the three hours of flexibility. For instance, if the start of the shift is 12:00 and the check in is 15:15, then 195 minutes of tardiness is incurred.
    5. An employee assigned the Flexible-4 Employee Shift Category has four hours of flexibility after the start of the shift. If the check in is within four hours of flexibility, then there is no tardiness. If the check in is beyond four hours of flexibility, then there is tardiness. The duration of tardiness is inclusive of the four hours of flexibility. For instance, if the start of the shift is 12:00 and the check in is 16:15, then 255 minutes of tardiness is incurred.
    6. An employee assigned the Full Flexible Employee Shift Category is exempted from tardiness.

  1. A Team Member has a query about the computation of her last payout. Who should she reach out to?
    1. ALLSEC. Go to employee access dashboard. Locate the Helpdesk button and click new.


  1. How are salaries calculated for New Hires?
    1. The Basic Salary and allowances will be calculated based on their Date Of Joining (DOJ) only. The salary will be prorated from their monthly fixed Basic and allowances.
  2. When is Tax deducted for New Hires?
    1. WTAX will not be deducted for New Hires in their first cycle of payroll process. The Annualisation of WTAX will be deducted from the second cycle of their payroll process.
  3. What is the Tax method used?
    1. AllSec is using the Annual Tax Method when calculating the tax due for all employees.
  4. Why is there an increase in my WTax deduction?
    1. Your tax will be higher, if you are paid any additional variable pay during the current pay cycle.  Please check the paid values in your payslip for details.

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