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Welcome to the IO Support Portal!

Your Resource Library for all company related information.
You can file tickets or browse through the support articles depending on what you need.
    • Recent Articles

    • How to set up Authentication in GMAIL?

      Enrolling in two-factor authentication (2FA) for Google accounts significantly enhances account security by adding an extra layer of protection beyond just a password. This reduces the risk of unauthorized access and protects your personal data and ...
    • How to set up Authentication in Jumpcloud?

      Here are the guides on how you can set-up Authentication in Jumpcloud: TOTP MFA YUBIKEY JUMPCLOUD PROTECT TOTP MFA OPTION 1: OPTION 2: Watch: HOW TO SET UP TOTP MFA IN JUMPCLOUD YUBIKEY Watch: HOW TO SET UP YUBIKEY IN JUMPCLOUD JUMPCLOUD PROTECT In ...
    • I encountered a Global Protect certificate error, what should I do?

      If you're encountering a Global Protect certificate error, it can hinder your connection. This guide provides step-by-step instructions for both Windows and Mac users to resolve the issue by managing your certificates effectively. Follow these steps ...
    • How do I change the portal in Global Protect?

      I understand that switching between portals in Global Protect can sometimes be confusing, especially when you're trying to connect smoothly. Don't worry, I’m here to guide you through the process. Let’s get started with some easy-to-follow steps: FOR ...
    • CPP-IT-0402_Use of Cloud Services